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Articles tagged with: Yankee Group and Outsourcing
Beware: $145 Billion Boom in Telecommunications Outsourcing is Not a Cure-All
The Yankee Group is warning that the current boom in outsourcing and managed services won't cure all problems that communications service providers (CSPs) currently face. Yankee Group urges CSPs to move beyond bottom-line cost reductions when choosing outsourcing partners. The ability to create service innovation and grow top-line revenue must become key selection criteria as CSPs struggle to monetize digital content and manage the explosion of connected devices. more
Related Tags: eu, itu, tim, ovi, iden, vas, 3
Egypt Well-Placed as the Next Hot Spot for IT Outsourcing
Yankee Group says that it thinks Egypt could soon become the India of the Middle East as it seeks to develop its share of the global outsourcing market. As this market continues to grow, with India holding 60% of the market share, more multinational companies are using IT outsourcing and business process outsourcing as tools to transform their organizations into global operations, becoming what Yankee Group calls the Anywhere Enterprise. more
Related Tags: oracle, ibm, ict
Telecs need to consider outsourcing HR processes - report
The next 2 years will mark a landmark period for large-scale human resources business process outsourcing (HR BPO) contracts in the telecommunications industry, according to new research from the Yankee Group Multi-Discipline BPO (MD-BPO) program. more