Articles tagged with: Yankee Group and Alltel

New Sprint Nextel CEO Must Focus on Customers and Marketplace Competition

Yankee Group today said that Sprint Nextel Chairman and CEO Gary Forsee's resignation on October 8 revealed the company's struggle with customer care, network performance and internal issues among the operational challenges associated with the $35 billion Sprint Nextel merger. As the Sprint Nextel board evaluates various candidates for new leadership, it will be imperative for the board to set a clear direction and establish priorities for the company and its new CEO.  more

Related Tags: clearwire, sprint-nextel, mvno, customer-care, iden, nextel, USA

Carriers should rethink strategies when launching PTT outside the U.S. market

A new report from The Yankee Group has commented that the U.S. operator Nextel has demonstrated a very successful business case by offering bundles of regular voice and push-to-talk (PTT) services to its customers. Because Nextel's PTT is based on Motorola's proprietary iDEN technology, traditional GSM and CDMA mobile operators haven't been able to take advantage of such features until the recent implementation of next-generation PTT technology: push-to-talk over cellular (PoC). In the U.S. market, where postpaid wireless subscribers dominate the user base, Nextel has proved that PTT is a killer application. Even the PTT service newcomers-including Verizon Wireless, Sprint PCS and ALLTEL-have enjoyed great momentum since launching PTT services. more

Related Tags: iden, instant-messaging, ims