Articles tagged with: Wdsglobal and Wap

Nearly Half of Customer Problems Relate to Handset Configuration

A new study from wdsglobal has found that up to 47% of all technical support calls taken by mobile operators relate solely to handset configuration. This makes failed access to data services such as email, WAP and MMS one of the most time-consuming and costly support issues faced by the mobile industry today. more

Related Tags: mms, mobile-email, tim, call-centre, ota