Articles tagged with: Wdsglobal and Mobile Email

Quarter of mobile phone features never discovered by users

They are becoming ever more sophisticated, yet the average mobile phone remains largely unexplored says a new study by wdsglobal, a specialist in support and device management services for the wireless industry.  more

Related Tags: text-messaging, customer-care

Nearly Half of Customer Problems Relate to Handset Configuration

A new study from wdsglobal has found that up to 47% of all technical support calls taken by mobile operators relate solely to handset configuration. This makes failed access to data services such as email, WAP and MMS one of the most time-consuming and costly support issues faced by the mobile industry today. more

Related Tags: mms, tim, call-centre, ota, wap