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Articles tagged with: Wdsglobal
Cost of Supporting Mobile Broadband is Eroding Subscriber Profitability
..can be downloaded at http://www.wdsglobal.com/mobile-broadband (registration required). more
Related Tags: 3g, usb-modem, customer-care, hspa, ovi, tim, ict, arpu, sim, mobile-broadband, laptop, modem, ev-do, security
Financial Damage of Grey-Market Handsets Underestimated by African Mobile Operators
...wdsglobal.com/grey-market/ more
Related Tags: edge, crm, recycling
Quarter of mobile phone features never discovered by users
They are becoming ever more sophisticated, yet the average mobile phone remains largely unexplored says a new study by wdsglobal, a specialist in support and device management services for the wireless industry. more
Related Tags: mobile-email, text-messaging, customer-care
Nearly Half of Customer Problems Relate to Handset Configuration
A new study from wdsglobal has found that up to 47% of all technical support calls taken by mobile operators relate solely to handset configuration. This makes failed access to data services such as email, WAP and MMS one of the most time-consuming and costly support issues faced by the mobile industry today. more
Related Tags: mms, mobile-email, tim, call-centre, ota, wap
Misunderstood Phones Costs Industry US$4.5 Billion
A new report from wdsglobal has revealed that 63% of mobile devices returned as faulty are in perfect working order. This 'No Fault Found' (NFF) returns rate exceeds the industry average for general consumer electronic devices by 13% and is costing the mobile industry US$4.5 billion globally. These findings drawn from 15,000 monthly post sales support calls taken on behalf of a major UK retailer are directly attributable to the generally poor user experience met by mobile subscribers when first using a mobile phone. more
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