Articles tagged with: Virgin Mobile and O2

O2 Tops UK Contract Customer Satisfaction Survey

A J.D. Power survey of UK mobile phone users has found that O2 ranks highest with pre-pay mobile phone service, while Virgin Mobile ranks highest among pay-monthly mobile phone customers.  more

Related Tags: j.d.-power, UK

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Vodafone Sees Loss of UK Market Share and Lower ARPUs

The UK added over 3m new mobile connections during 2008, to take the total base to 75.75m, equivalent to 124% penetration. The market is one of the most competitive in Europe, if not the world, with five established MNOs and several MVNOs, of which the most successful are Virgin and the increasingly ambitious Tesco.  more

Related Tags: tesco, mvno, vodafone, orange, hutchison-3g-uk, t-mobile, iphone, ict, eu, arpu, 3g, , tim, h3g, lte, 3m, UK

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Tesco Mobile Tops PrePay Customer Care Rankings

The UK's Tesco Mobile ranks highest in customer satisfaction with pre-pay mobile telephone service for the first time, while Virgin Mobile ranks highest among contract mobile phone customers for a second consecutive year, according to a J.D. Power and Associates report.  more

Related Tags: tesco, j.d.-power-and-associates, recycling, 3, seven, j.d.-power, tesco-mobile, UK

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Orange UK CEO Hires 3 Former Virgin Mobile Executives

LONDON -(Dow Jones)- Newly appointed Orange UK Chief Executive Tom Alexander Thursday announced the appointment of three senior executives to his management team as part of a drive to turn around the fortunes of the UK's third-largest mobile operator.  more

Related Tags: deutsche-telekom, telefonica, bt, carphone-warehouse, orange-uk, vodafone-group, paris, paris, UK

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FOCUS: France Upsets Apple's iPhone Party In Europe

PARIS -(Dow Jones)- As Apple and European mobile operators get ready for the launch of the long-awaited iPhone on Friday, in France the party has been pushed back and the sheen taken off Apple's normally slick marketing efforts.  more

Related Tags: sim-card, deutsche-telekom, itunes, ipod, gartner, vivendi, carphone-warehouse, walkman, lawyer, France

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Former Virgin Mobile Exec Takes Over as Boss of Orange UK

Alexander, a former chief executive of Virgin Mobile in the UK, will take up his new role in December while Ghillebaert will become France Telecom's executive vice president of sales and customer experience, France Telecom said in a statement. more

Related Tags: france-telecom, bt, carphone-warehouse, orange-uk, UK

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Spectrum scarcity to block mobile TV launch in UK until at least 2010

The number of mobile broadcast TV subscribers in Western Europe is expected to pass 20 million by 2011, according to a new report from Juniper Research. However, following the exit of the BT/Virgin Mobile DAB-IP offering from the market, the UK is not expected to relaunch mobile broadcast TV services until 2010 at the very earliest, well behind most of its European neighbours.  more

Related Tags: juniper-research, european-commission, dvb-h, UK

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Orange Signs MVNO Deal With Blyk

LONDON -(Dow Jones)- France Telecom's mobile phone unit, Orange Wednesday said it has signed a deal to run the voice and data network for new advertising-funded U.K. operator Blyk, which is set to launch this summer. more

Related Tags: tesco, mvno, ovum, text-messages, blyk, free-mobile

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UK Telecoms Companies Fall Short in Web Site Privacy

The Customer Respect Group is reporting that UK network operators are asking for a lot more personal details via their websites than their US or Canadian counterparts. The study found that respect for the privacy of personal data is lower in the U.K. than in either Canada or the United States. Balancing that, U.K. Web sites are well ahead of those in North America regarding support for users with visual or mobility disabilities, the criterion known as accessibility. more

Related Tags: privacy, mvno, kingston-communications

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UK Operators More Than Doubled Consumer Value During 2006

The UK based price comparison company, Pure Pricing has calculated that the value given to consumers on popular 12-month contracts was more than doubled by some UK operators during 2006. Overall, there was an average value increase of 44%. By comparing the Value Ratios in December 2005 to those in December 2006, Pure Pricing has calculated that some operators significantly increased the value given to consumers taking the popular 12-month contracts with £30 - £40 monthly charges.

• The greatest increase in value was from T-Mobile who more than doubled its Value Ratio with the introduction of its new Relax plans in 2006.
• New plans and strong promotional offers from Virgin Mobile saw its Value Ratio also more then double.
• The average Value Ratio across all operators increased from 2.28 in December 2005 to 3.27 in December 2006 ? an increase of 44% in value.
• 3 was the highest ranked operator for value in both December 2005 and December 2006, increasing its Value Ratio by 24% over the year.
• Value increases were not seen from all operators. O2 and Orange concentrated increases in value towards 18-month contracts, and as such the Value Ratio on 12-month contracts for Orange remained static; whereas for O2 the Value Ratio decreased.

Value Ratios for 12-month consumer plans with monthly charges between £30 and £40

 more

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