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Articles tagged with: U.s. Cellular and J.d. Power and Associates
The Gap in Call Quality Performance among US Mobile Networks Narrows
As the wireless services industry becomes more competitive, the gap in call quality performance between the highest- and lowest-ranked carriers is smaller compared with previous years, according to the J.D. Power and Associates 2009 Wireless Call Quality Performance Study. more
Related Tags: text-messaging, sprint-nextel, voicemail, verizon-wireless, verizon, iden, text-messages, landline, seven, sprint, j.d.-power, nextel, text-message, USA
T-Mobile and AT&T Fail to Top any Regional Call Quality Reports
Alltel, Sprint Nextel, U.S. Cellular and Verizon Wireless each rank highest in wireless call quality in their respective regions, according to the latest issue of the J.D. Power and Associates 2008 Wireless Call Quality Performance Study. more
Related Tags: sprint-nextel, driving, verizon-wireless, verizon, alltel, seven, sprint, j.d.-power, nextel, text-message, USA
CDMA Operators Have Fewer Call Quality Problems than GSM Operators - Report
Alltel ranks highest in wireless call quality in two regions and ties with T-Mobile to rank highest in a third, while Verizon Wireless leads in two regions and U.S. Cellular ranks highest in one region, according to the latest J.D. Power and Associates report. more
Related Tags: verizon-wireless, alltel, verizon, iden, seven, j.d.-power, text-message, USA
Data Services Driving Up American ARPU
Overall spending for wireless service has increased significantly from 2004 as customers continue to try new non-voice service offerings such as text messaging and games/music file downloads, according to a new J.D. Power and Associates Study. During the past three-year period, the average monthly wireless bill has increased a full US$11 -- from US$55 in 2004 to US$66 in 2006. The increase in monthly spending comes mainly from a rise in overall wireless usage, new reported product/service uptake in data and text messaging, added FCC regulation for 911 calls and WNP (Wireless Number Portability) fees, and new state/local service taxes. more
Related Tags: text-messaging, alltel, customer-care, qwest, fcc, 911, j.d.-power
Customer Satisfaction With Wireless Rising
Overall customer satisfaction with US wireless service providers has increased significantly from 2005 as customers react to new service offerings and aggressive pricing strategies, according to the J.D. Power and Associates 2006 U.S. Wireless Regional Customer Satisfaction Index (CSI) Study. The study measures customer satisfaction based on 42 specific service-related measures grouped into six key factors that impact overall wireless carrier performance. They are (in order of importance): call performance and reliability (26%); customer service (17%); service plan options (17%); brand image (14%); cost of service (14%); and billing (12%). Carriers are ranked across six regions in the United States: Northeast, Mid-Atlantic, Southeast, North Central, Southwest and West. more
Related Tags: j.d.-power
Satisfaction with Wireless Service Providers Decreasing
Overall satisfaction performance with the USA's wireless service providers has decreased 10% over 2004, the biggest year-over-year change since the study's inception, according to the J.D. Power and Associates 2005 U.S. Wireless Regional Customer Satisfaction Index (CSI) Study. more
Related Tags: at&t-wireless, j.d.-power