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Articles tagged with: U.s. Cellular and Alltel
Shareholders Pushing for Sale of US Cellular to Larger Rival
Further consolidation in the USA's telecoms market could be imminent as shareholders are reported to be pressuring U.S. Cellular to seek a buy-out from one of its larger rivals. The company is 81% controlled by Telephone & Data Systems (TDS), which is itself facing pressure from several large shareholders to put itself up for sale. more
Related Tags: t-mobile, eu, wcdma, ict, metropcs, sprint-nextel, lte, verizon-wireless, cdma, verizon, anti-trust, sprint, gsm, USA
T-Mobile and AT&T Fail to Top any Regional Call Quality Reports
Alltel, Sprint Nextel, U.S. Cellular and Verizon Wireless each rank highest in wireless call quality in their respective regions, according to the latest issue of the J.D. Power and Associates 2008 Wireless Call Quality Performance Study. more
Related Tags: sprint-nextel, driving, verizon-wireless, verizon, j.d.-power-and-associates, seven, sprint, j.d.-power, nextel, text-message, USA
CDMA Operators Have Fewer Call Quality Problems than GSM Operators - Report
Alltel ranks highest in wireless call quality in two regions and ties with T-Mobile to rank highest in a third, while Verizon Wireless leads in two regions and U.S. Cellular ranks highest in one region, according to the latest J.D. Power and Associates report. more
Related Tags: verizon-wireless, verizon, iden, j.d.-power-and-associates, seven, j.d.-power, text-message, USA
Call Quality Problems Experienced with Wireless Services Continue to Decline
The number of reported wireless call quality problems has declined for a third consecutive reporting period, reaching the lowest levels in the history of the study, according to the latest report from J.D. Power. The study finds that the number of customer-reported call quality problems is 15 problems per 100 (PP100) calls, down 29 percent from the same interviewing period in 2006 (21 PP100). A lower PP100 score is better, as it means fewer problems experienced with call quality. In particular, considerable improvements have been made with regard to the number of dropped calls, initial disconnects and interference/static. The number of calls with initial disconnects has decreased by 40 percent and the number of dropped calls has decreased by 33 percent compared with the previous reporting period in 2007 (released in March). more
Related Tags: bluetooth, verizon-wireless, hands-free, j.d.-power
T-Mobile Tops Network Quality Survey
As usage continuously increases and the number of new data-centric service offerings grow, call performance and network reliability are becoming more critical to wireless customers demanding consistent quality connections, according to the latest J.D. Power survey. more
Related Tags: customer-care, cingular, j.d.-power
FCC Takes Cell-Phone Companies To Task Over 911 Failings
WASHINGTON -(Dow Jones)- The Federal Communications Commission Friday said it will pursue enforcement action against Sprint Nextel Corp. (S) and two other cell-phone companies for failing to meet a deadline ensuring customers are covered by the 911 emergency system. more
Related Tags: fcc, 911, federal-communications-commission
Data Services Driving Up American ARPU
Overall spending for wireless service has increased significantly from 2004 as customers continue to try new non-voice service offerings such as text messaging and games/music file downloads, according to a new J.D. Power and Associates Study. During the past three-year period, the average monthly wireless bill has increased a full US$11 -- from US$55 in 2004 to US$66 in 2006. The increase in monthly spending comes mainly from a rise in overall wireless usage, new reported product/service uptake in data and text messaging, added FCC regulation for 911 calls and WNP (Wireless Number Portability) fees, and new state/local service taxes. more
Related Tags: text-messaging, customer-care, qwest, j.d.-power-and-associates, fcc, 911, j.d.-power
Call Quality Affected as More Subscribers Make Calls Indoors
The percentage of wireless calls being made and received inside buildings, such as at home and work, now exceeds those made outside, impacting the overall rate of customers experiencing a wireless call quality problem, according to a J.D. Power study. The study measures the number of problems experienced with wireless call quality on a semi-annual basis. Call quality is based on seven customer-reported problem areas that impact overall carrier performance. They are: dropped/disconnected calls; static/interference; connection on first try; voice distortion; echoes; timely voice mail notification; and timely text message notification. more
Related Tags: j.d.-power
US Cellular Reports Quarterly Profits Surge
US Cellular has reported service revenues of US$738.7 million for the fourth quarter of 2005, up 11 percent, as restated, for the comparable period one year ago. The company recorded operating income of US$71.6 million during the quarter, up 86% compared to the fourth quarter of 2004, as restated. Net income was US$42.5 million. more
Related Tags: us-cellular, retail-stores
US Cellular To Restructure Customer Service Dept
WASHINGTON -(Dow Jones)- Telephone & Data Systems Inc. (TDS) disclosed Friday that its U.S. Cellular Corp. (USM) unit will restructure its customer service department as a result of the recently announced exchange of cellular properties with Alltel Corp. (AT). more
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