Articles tagged with: Tim and Wdsglobal

Cost of Supporting Mobile Broadband is Eroding Subscriber Profitability

..ift from increased data usage, actual subscriber profitability often remains unchanged and sometimes even worsens. The area of greatest concern came from USB and PC Card modems. These are sold to allow subscribers access to a mobile operator's 3 more

Related Tags: 3g, usb-modem, customer-care, hspa, ovi, ict, arpu, sim, mobile-broadband, laptop, modem, ev-do, security

Nearly Half of Customer Problems Relate to Handset Configuration

..figuration. This makes failed access to data services such as email, WAP and MMS one of the most time-consuming and costly support issues faced by the mobile industry today.Based on research conducted across seven European call centre operations, WDS more

Related Tags: mms, mobile-email, call-centre, ota, wap