Articles tagged with: Telus and Call Center

Gartner Says: Carriers Will Struggle Without Major Innovation and Change

Shifts in customer demand, a changing competitive landscape, a weak economy and new government policies will shape carrier strategies during 2009 and 2010, according to Gartner. Carriers will struggle to maintain and grow their market position in this shifting landscape, and success will demand investment strategies that are aligned with the pace of recovery in each country and region.  more

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