Articles tagged with: T Mobile Germany and Telekom

T-Mobile Germany Improves Call Center Performance

Germany based ASC telecom has signed a framework contract with Deutsche Telekom for the delivery of software for improving quality as well as optimizing processes of all Telekom inhouse call centers. The framework contract covers the planning, projecting, delivery and implementation of ASC's quality management software for more than 10,000 call center agents at 33 locations as well as the education of agents, trainers and supervisors.  more

Related Tags: asc-telecom, deutsche-telekom, call-center, Germany

T-Mobile MD Steps Down After Data Theft Scandal

T-Mobile Germany's Managing Director, Philipp Humm has resigned from the job, in the face of a data theft scandal which has hit the company in the past month. He will however keep a job with the parent company, Deutsche Telekom as T-Home Board member and will remain T-Mobile's Sales Director.  more

Related Tags: deutsche-telekom, t-mobile, privacy, personal, t-home, Germany

T-Mobile Loses Personal Data of 17 Million Customers

T-Mobile Germany has admitted to losing the personal data belonging to its 17 million customers. The theft, which has only just been revealed occurred back in early 2006, and involved telephone numbers, dates of birth, addresses and email addresses.  more

Related Tags: deutsche-telekom, t-mobile, personal, Germany