Articles tagged with: T Mobile Germany and Call Center

T-Mobile Germany Improves Call Center Performance

Germany based ASC telecom has signed a framework contract with Deutsche Telekom for the delivery of software for improving quality as well as optimizing processes of all Telekom inhouse call centers. The framework contract covers the planning, projecting, delivery and implementation of ASC's quality management software for more than 10,000 call center agents at 33 locations as well as the education of agents, trainers and supervisors.  more

Related Tags: asc-telecom, deutsche-telekom, telekom, Germany

T-Mobile collects customer care award

T-Mobile Germany has received the first-ever ECCCO award, distinguishing it at international level for high quality standards in the area of business customer service. The prize was awarded by the European Confederation of Contact Centre Organisations (ECCCO). This umbrella organization was founded in November 2002 and combines the interests and concerns of the call center sector at European level. The Call Center Forum Deutschland e.V. (CCF) is the German member of ECCCO. more

Related Tags: contact-centre