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Articles tagged with: Social Networking and Call Center
Gartner Says: Carriers Will Struggle Without Major Innovation and Change
Shifts in customer demand, a changing competitive landscape, a weak economy and new government policies will shape carrier strategies during 2009 and 2010, according to Gartner. Carriers will struggle to maintain and grow their market position in this shifting landscape, and success will demand investment strategies that are aligned with the pace of recovery in each country and region. more
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