Articles tagged with: Smsc and Customer Care

Mobile Content Platforms Are Becoming More Robust

Robust, dedicated content delivery platforms are crucial to the success of mobile content sales, according to a new study from ABI Research. However content delivery platforms have not always been used, at least not in a comprehensive way. When many wireless operators first began offering monophonic ringtones to their customers, a fully integrated content delivery platform was not essential. more

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Celcom Boosts its Messaging and Prepaid Capacity

LogicaCMG says that it has deployed a major mobile messaging and mobile payments upgrade with Malaysia's Celcom, serving over 5 million prepaid subscribers. The contract valued at approximately over US$16 million includes the deployment of LogicaCMG's Next Generation Short Messaging Service Centre (smsc), Intelligent Network Platform, Pre-Delivery Service Agent and Business Tools solutions. more

Related Tags: mobile-messaging, mobile-payments, intelligent-network, celcom


3 Scraps its SMSC

Scandinavian mobile operator Hi3G Access AB, under the brand 3, has replaced its smsc (Short Message Service Centre) technology with Telsis Intelligent SMS Routing. smscs have often been seen to limit throughput during high profile events that rely on text messaging for audience interaction. They also have little ability to support revenue-generating advanced services. more

Related Tags: 3g-license, text-messaging, hutchison-whampoa, hi3g, investor-ab, hi3g-access


Russian MMS and SMS upgrade

Russia's MTS (Mobile TeleSystems) has awarded LogicaCMG a US$7.3 million order, as part of the framework agreement signed with MTS in September last year. This new order builds on the first phase contract valued at US$5.6 million, which saw LogicaCMG upgrading MTS' existing LogicaCMG Short Message Service Centre (smsc), and the deployment of LogicaCMG Wireless Service Brokers (WSBs) and Multimedia Messaging Service Centres (MMSCs) in February this year. more

Related Tags: mmsc


Saudi network improves its customer care

Logica has won a contract from the Saudi Telecom Company (STC) to establish a customer relationship management (CRM) and multi-channel customer contact centre for STC's mobile phone business. In 2003, the Saudi Telecoms market will become deregulated, creating a more competitive landscape for its mobile operators. In order to help maintain its market position, STC will develop a comprehensive CRM strategy. The Logica-developed contact centre will be critical to STC's first phase of its overall CRM initiative. more

Related Tags: cisco, contact-centre, call-centre, crm, logica, saudi-telecom-company, saudi-telecom, stc