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Articles tagged with: Sanyo and J.d. Power
Longer Contracts are Slowing the Handset Upgrade Path
The average reported length of time a customer owns their cellphone has increased by 5 percent since the autumn of 2006, according to J.D. Power. The study finds that customers are keeping their mobile handsets for an average of 17.5 months -- an increase from 16.6 months since the last reporting period (November 2006). This marks the first increase in the reported ownership cycle since 2002, when the average was 18.4 months. The increase in ownership tenure is roughly equal across major handset brands. more
Related Tags: battery, free-mobile, termination-fees
Canadian Networks Make Substantial Customer Satisfaction Improvements
Customer satisfaction with contract and prepaid wireless service providers in Canada has increased substantially during the past year, according to a J.D. Power report. They report that SaskTel Mobility ranks highest in customer satisfaction among contract service providers, while Virgin Mobile ranks highest among prepaid providers. LG is the highest-ranking mobile phone brand. more
Related Tags: virgin-mobile, mts, telus, number-portability, battery, sasktel
Handset Prices at Their Highest in Over a Decade
Sony Ericsson ranks highest in satisfying customers who have owned their current mobile phone for less than two years, according to a J.D. Power and Associates report. The study measures customers' satisfaction with their wireless handsets based on five key performance factors. In order of importance, these are: physical design (24%); operation (22%); features (20%); handset durability (19%); and battery function (15%). more
Related Tags: j.d.-power-and-associates, battery
US Consumers Increasingly Happy with Cellphones
Overall satisfaction among wireless mobile phone owners has increased 4% when compared to 2005, marking the second time customer satisfaction has increased significantly in the past three times the study has been conducted, according to a J.D. Power and Associates report. The study measures satisfaction of customers who have owned their mobile phones for less than two years. Overall satisfaction with wireless handsets is measured based on performance in five key factors. more
Related Tags: j.d.-power-and-associates, battery
Handset Design Becoming More Important to Customers - report
As cell phones increasingly offer enhanced features such as Web-based text messaging and e-mail, as well as the ability to take still and video pictures, the operation and physical design of phones has become more important to wireless customers, according to the J.D. Power and Associates 2005 U.S. Wireless Mobile Phone Evaluation Study. more
Related Tags: text-messaging, j.d.-power-and-associates, utstarcom