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Articles tagged with: Sanyo and J.d. Power and Associates
Handset Prices at Their Highest in Over a Decade
Sony Ericsson ranks highest in satisfying customers who have owned their current mobile phone for less than two years, according to a J.D. Power and Associates report. The study measures customers' satisfaction with their wireless handsets based on five key performance factors. In order of importance, these are: physical design (24%); operation (22%); features (20%); handset durability (19%); and battery function (15%). more
Related Tags: battery, j.d.-power
US Consumers Increasingly Happy with Cellphones
Overall satisfaction among wireless mobile phone owners has increased 4% when compared to 2005, marking the second time customer satisfaction has increased significantly in the past three times the study has been conducted, according to a J.D. Power and Associates report. The study measures satisfaction of customers who have owned their mobile phones for less than two years. Overall satisfaction with wireless handsets is measured based on performance in five key factors. more
Related Tags: battery, j.d.-power
Handset Design Becoming More Important to Customers - report
As cell phones increasingly offer enhanced features such as Web-based text messaging and e-mail, as well as the ability to take still and video pictures, the operation and physical design of phones has become more important to wireless customers, according to the J.D. Power and Associates 2005 U.S. Wireless Mobile Phone Evaluation Study. more
Related Tags: text-messaging, utstarcom, j.d.-power, camera-phone
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