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Articles tagged with: Sanyo and Battery
Warehouse Fire Blamed on Overheating Mobile Phone Battery
The owners of a warehouse which recently had a serious fire has decided to sue a phone network and handset manufacturer after they decided that an overheating cellphone battery was the cause of the blaze. more
Longer Contracts are Slowing the Handset Upgrade Path
The average reported length of time a customer owns their cellphone has increased by 5 percent since the autumn of 2006, according to J.D. Power. The study finds that customers are keeping their mobile handsets for an average of 17.5 months -- an increase from 16.6 months since the last reporting period (November 2006). This marks the first increase in the reported ownership cycle since 2002, when the average was 18.4 months. The increase in ownership tenure is roughly equal across major handset brands. more
Related Tags: j.d.-power, free-mobile, termination-fees
DoCoMo:To Resume Sales Of Mitsubishi Electric Cellphones
TOKYO -(Dow Jones)- NTT DoCoMo said Friday it would resume sales this weekend of mobile phones made by Mitsubishi Electric that were suspended Dec. 7 due to faulty batteries. more
Related Tags: docomo, lithium-ion
DoCoMo To Recall Batteries Used In Mitsubishi Electric Cellphones
TOKYO -(Dow Jones)- Japan's DoCoMo said Thursday it is recalling battery packs used in mobile phones made by Mitsubishi Electric because of worries they will overheat and crack when recharging. more
Related Tags: docomo
Canadian Networks Make Substantial Customer Satisfaction Improvements
Customer satisfaction with contract and prepaid wireless service providers in Canada has increased substantially during the past year, according to a J.D. Power report. They report that SaskTel Mobility ranks highest in customer satisfaction among contract service providers, while Virgin Mobile ranks highest among prepaid providers. LG is the highest-ranking mobile phone brand. more
Related Tags: virgin-mobile, mts, telus, number-portability, j.d.-power, sasktel
Handset Prices at Their Highest in Over a Decade
Sony Ericsson ranks highest in satisfying customers who have owned their current mobile phone for less than two years, according to a J.D. Power and Associates report. The study measures customers' satisfaction with their wireless handsets based on five key performance factors. In order of importance, these are: physical design (24%); operation (22%); features (20%); handset durability (19%); and battery function (15%). more
Related Tags: j.d.-power-and-associates, j.d.-power
Sanyo: Y1 Billion Expense Due To Cellphone Software Defect
TOKYO -(Dow Jones)- Japan's sanyo Electric said Tuesday it will start repairing defective software in mobile phone handsets it now supplies for KDDI's "au" phone service, resulting in an expense of Y1 billion (US$8.9 million) this fiscal year. more
Related Tags: kddi
US Consumers Increasingly Happy with Cellphones
Overall satisfaction among wireless mobile phone owners has increased 4% when compared to 2005, marking the second time customer satisfaction has increased significantly in the past three times the study has been conducted, according to a J.D. Power and Associates report. The study measures satisfaction of customers who have owned their mobile phones for less than two years. Overall satisfaction with wireless handsets is measured based on performance in five key factors. more
Related Tags: j.d.-power-and-associates, j.d.-power