Articles tagged with: Retail Stores and Verizon

Fewer Customers Relying on Assistance from Retail Sales Staff

The percentage of salespeople who ask questions or otherwise aid customers in making informed purchase decisions regarding their wireless service has steadily decreased since 2006, according to the latest J.D. Power and Associates Study.  more

Related Tags: verizon-wireless, alltel, j.d.-power-and-associates, j.d.-power, USA

UPDATE: Sprint Swings To 2Q Loss, Sees Worsening 3Q

NEW YORK -(Dow Jones)- Sprint Nextel showed flickering signs of resuscitation in the second quarter but dashed any hopes of a quick recovery with a warning of further hemorrhaging to come.  more

Related Tags: sprint-nextel, verizon-wireless, apple, 3, sprint, nextel, dan-hesse, chief-financial-officer, apple-iphone, USA

Customer Satisfaction with Phone Retailers Continues to Decline

Overall USA customer satisfaction with the wireless retail sales experience has steadily decreased since 2006, driven in large part by dissatisfaction with product information and promotional incentives, according to a J.D. Power and Associates survey.  more

Related Tags: driving, verizon-wireless, alltel, j.d.-power, USA