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Articles tagged with: Retail Stores and J.d. Power
Fewer Customers Relying on Assistance from Retail Sales Staff
The percentage of salespeople who ask questions or otherwise aid customers in making informed purchase decisions regarding their wireless service has steadily decreased since 2006, according to the latest J.D. Power and Associates Study. more
Related Tags: verizon-wireless, verizon, alltel, j.d.-power-and-associates, USA
Customer Satisfaction with Phone Retailers Continues to Decline
Overall USA customer satisfaction with the wireless retail sales experience has steadily decreased since 2006, driven in large part by dissatisfaction with product information and promotional incentives, according to a J.D. Power and Associates survey. more
Related Tags: driving, verizon-wireless, verizon, alltel, USA
Customers Wait Average of 5 Minutes to be Served in Retail Stores
While the average wait time before customers are greeted after they first enter a USA wireless retail store is approximately five minutes, overall satisfaction declines considerably if the wait time exceeds 30 seconds, according to a J.D. Power report. more
Related Tags: alltel, sprint-nextel, circuit-city
O2 Tops Mobile Phone Retailer Survey
O2 and Phones 4u rank highest in satisfying customers with their mobile phone retail experience, according to the J.D. Power and Associates 2005 UK Mobile Phone Retailer Study. The study measures customer satisfaction with the seven leading mobile phone retailers in the UK based on exit interviews with buyers and browsers. For the first time, the ranking is based on the combined results of two surveys, one executed in the summer and one in the winter, in order to minimize seasonal fluctuations. The three factors driving customer satisfaction with mobile retailers are staff (39%), offerings and promotions (39%) and the store (22%). more
Related Tags: j.d.-power-and-associates, phones-4u
Shoppers Unhappy With Phone Shops - report
As wireless penetration among new users begins to slow and the competition to keep existing customers continues to accelerate, the likelihood of switching providers among those most dissatisfied with their recent retail purchasing experience has increased 46% from 2004, according to the J.D. Power and Associates 2005 Wireless Retail Sales Satisfaction Study. more
Related Tags: j.d.-power-and-associates, best-buy