Articles tagged with: Retail Stores and Alltel

Fewer Customers Relying on Assistance from Retail Sales Staff

The percentage of salespeople who ask questions or otherwise aid customers in making informed purchase decisions regarding their wireless service has steadily decreased since 2006, according to the latest J.D. Power and Associates Study.  more

Related Tags: verizon-wireless, verizon, j.d.-power-and-associates, j.d.-power, USA

Customer Satisfaction with Phone Retailers Continues to Decline

Overall USA customer satisfaction with the wireless retail sales experience has steadily decreased since 2006, driven in large part by dissatisfaction with product information and promotional incentives, according to a J.D. Power and Associates survey.  more

Related Tags: driving, verizon-wireless, verizon, j.d.-power, USA

Customers Wait Average of 5 Minutes to be Served in Retail Stores

While the average wait time before customers are greeted after they first enter a USA wireless retail store is approximately five minutes, overall satisfaction declines considerably if the wait time exceeds 30 seconds, according to a  J.D. Power report. more

Related Tags: sprint-nextel, circuit-city, j.d.-power

US Cellular Reports Quarterly Profits Surge

US Cellular has reported service revenues of US$738.7 million for the fourth quarter of 2005, up 11 percent, as restated, for the comparable period one year ago. The company recorded operating income of US$71.6 million during the quarter, up 86% compared to the fourth quarter of 2004, as restated. Net income was US$42.5 million. more

Related Tags: u.s.-cellular, us-cellular