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Articles tagged with: Redknee and Customer Care
Telecoms Software Vendors Bill be Next to Feel the Heat From Huawei
Coming back from Mobile Congress World, Jessica Figueras, Practice Leader of Service Infrastructure at Ovum says that the most eye-opening briefing at this year's MWC was with executives from Huawei's software division. more
Related Tags: amd, oracle, huawei, ibm, alcatel-lucent, outsourcing, ovum, compete, telcordia
Tier One USA Operator Selects Redknee
redknee has announced that two redknee personalization products have been selected by one of the largest wireless operators in the US, but did not name who that carrier is. The redknee solution allows the mobile operator to offer Location-Based Services (LBS) with 24 hour customer care support to both enterprises and consumers. more
Related Tags: privacy, lbs, location-based-services
El Salvadoran Network Billing Improved
redknee says that Digicel has selected its CRM Solution from the turnkey Converged Billing suite to improve customer care and billing management in its newly acquired El Salvador operation. Since completing its acquisition of the El Salvador mobile operator, Digicel Holdings Limited (DHL) in October 2006, Digicel has been focused on improving the operation's network and customer services ahead of its imminent launch in the country. more
New Billing Platform for Trinidad and Tobago
redknee has announced that Telecommunications Services of Trinidad and Tobago (TSTT) has deployed it's Turnkey Converged Billing Solution. redknee's Converged Billing provides TSTT flexible rating across voice, messaging, data and content services while unifying charging capabilities across the GSM network for all postpaid, prepaid, and hybrid subscribers. The solution incorporates a full CRM (Customer Relationship Management) solution, including customer care management, subscriber self-care, subscriber segmentation and promotional incentives. more