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Articles tagged with: Ovum and Outsourcing
Does Obama 'buy American' plan signal problems for offshore outsourcing?
Opinion by Peter Ryan, Head of Contact Center Outsourcing Analysis, ovum
Newly elected US president Barack Obama's move to protect American jobs by
mandating local procurement of materials has invited the question of whether
this could also include contact center outsourcing. Given the prospect of
significant legal problems in legislating an outright ban on offshoring contact
center work, Obama is more likely to use tax provisions to maintain equivalent
domestic jobs.
more
Related Tags: ict, edge, contact-center, datamonitor, tax, unions,
Tata Wins $100 Million IT Contract from UK Mobile Phone Retailer
UK mobile phone retailer, Phones4U has signed a US$100 million agreement with Tata Consultancy Services (TCS) to provide a full range of managed IT services to 4uGroup, the holding company behind Phones 4u and other organisations in the UK telecommunication and financial services marketplaces. more
Related Tags: chief-technology-officer, phones-4u, providence-equity, tata, phones4u
Telecoms Software Vendors Bill be Next to Feel the Heat From Huawei
Coming back from Mobile Congress World, Jessica Figueras, Practice Leader of Service Infrastructure at ovum says that the most eye-opening briefing at this year's MWC was with executives from Huawei's software division. more
Related Tags: amd, oracle, huawei, ibm, alcatel-lucent, customer-care, compete, redknee, telcordia
Operators Must Build Trust With MNCs to Secure Future Revenues
Mobile operators are failing to address the pain points for multinational companies (MNCs), according to a recent survey by ovum and the Enterprise VPN User Association (EVUA). As a result, they risk losing out to System Integrators (SI) and fixed operators when competing for MNCs' convergence and integration projects. The survey, conducted with 42 EVUA members with telecoms budgets over US$10 million, looks at usage of fixed, mobile, conferencing and outsourcing services. It shows that large users believe the major mobile operators lack an understanding of the complex needs of multinational organisations. more
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