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Articles tagged with: Outsourcing and Call Centre
Sagem Mobiles Outsources its Customer Care Services
.. Sagem Mobiles has announced plans to outsource its customer care services to business process outsourcing firm, Anovo. The company will be taking over Sagem's existing call centre in Montauban. For Anovo, this take-over would represent an exclu more
Related Tags: sony-ericsson, customer-care, edge, sony, oem, gprs, France
Philippine Telcos Face Rising Business and Event Risk
..PLDT to diversify into call centre operations and business process outsourcing (BPO). FY07 capex targets are noticeably higher than in previous years, allocated to continued mobile investments (both 2G and 3G) and rollout of broadband networks. more
Related Tags: fitch-ratings, capex, globe-telecom, fitch, philippine-long-distance-telephone, pldt, globe, Philippines
The Mobile Operators Business: Turning Inside Out and Upside Down
..so examining the possibilities of outsourcing the daily operation of their own mobile shops to external experts in the retail business that often will be able to manage the stores on a much more cost efficient basis than the mobile operators can them more
Orange looking to outsource call center work to India
The UK arm of the phone network, Orange is reported to be considering outsourcing some 1,500 call center jobs to India. A report in the Daily Telegraph said that the company has started trials with two India based sub-contractors, Convergys and Vertex, in which 215 call centre workers in Delhi will answer customer service inquiries during peak periods. more
Related Tags: convergys, delhi, call-center
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