Articles tagged with: Outsourcing and Call Center

Gartner Says: Carriers Will Struggle Without Major Innovation and Change

.. Telia and tele2, and Vodafone and O2; outsourcing of traditional "telco" functions, such as Vodafone's outsourcing of network operations to Ericsson; and professional labor augmentation to fill temporary skill gaps, such as in media  more

Related Tags: , sim, intel, social-networking, ict, itu, edge, vodafone, o2, tim, lte, ericsson, ovi, iden, gartner, telus, 3, backhaul, billing, life, USA

Australian Operator Takes on Outsourced Call Center

..client's business over the past eight years, providing a variety of contact centre outsourcing solutions, including customer care, billing, information services and sales."The mobile telecommunications industry faces increasing competitive pressure a more

Related Tags: customer-care, contact-centre

Orange looking to outsource call center work to India

The UK arm of the phone network, Orange is reported to be considering outsourcing some 1,500 call center jobs to India. A report in the Daily Telegraph said that the company has started trials with two India based sub-contractors, Convergys and Vertex, in which 215 call centre workers in Delhi will answer customer service inquiries during peak periods. more

Related Tags: call-centre, convergys, delhi

Orange considering outsourcing call center work

.. staff were informed that Orange management are in discussions with three companies about outsourcing work when the call center was overloaded.Graeme Nixon, Orange's customer services director, told The Peninsula newspaper: "We're in discussions with more

Related Tags: customer-care