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Articles tagged with: O2 and Call Center
Gartner Says: Carriers Will Struggle Without Major Innovation and Change
Shifts in customer demand, a changing competitive landscape, a weak economy and new government policies will shape carrier strategies during 2009 and 2010, according to Gartner. Carriers will struggle to maintain and grow their market position in this shifting landscape, and success will demand investment strategies that are aligned with the pace of recovery in each country and region. more
Related Tags: , sim, intel, social-networking, ict, itu, edge, vodafone, tim, lte, outsourcing, ericsson, ovi, iden, gartner, telus, 3, backhaul, billing, life, telia, pace, network-sharing,
Jacada Extends O2 UK Customer Care Contract
Jacada has expanded its relationship with UK mobile phone network, o2 by signing a material enterprise license agreement with the firm allowing it to standardize the Jacada unified desktop solution throughout the company's UK customer service operations. more
Related Tags: UK
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