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Articles tagged with: Mms and Call Centre
Nearly Half of Customer Problems Relate to Handset Configuration
A new study from WDSGlobal has found that up to 47% of all technical support calls taken by mobile operators relate solely to handset configuration. This makes failed access to data services such as email, WAP and mms one of the most time-consuming and costly support issues faced by the mobile industry today. more
Related Tags: mobile-email, wdsglobal, tim, ota, wap, pda
Customers Rarely Complain About Mobile Data Problems
A new NOP survey commissioned by Olista, the service experience assurance company, reveals that users who encounter problems in using new mobile data services will simply give up rather than seek assistance. According to the survey of 1000 adults carried out in September 2005, 64% of those who had actually tried to use a mobile data service such as picture messaging, ring tones and gaming downloads confessed that they would give up trying after one or two attempts. more
Related Tags: customer-care
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