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Articles tagged with: J.d. Power and Virgin Mobile
O2 Tops UK Contract Customer Satisfaction Survey
A J.D. Power survey of UK mobile phone users has found that O2 ranks highest with pre-pay mobile phone service, while Virgin Mobile ranks highest among pay-monthly mobile phone customers. more
PrePay Subscribers Prefer Flat-Rate Tariff Plans
Overall satisfaction among US prepaid wireless customers who subscribe to flat-rate plans with unlimited minutes is considerably higher than that of customers who subscribe to per-minute price plans, primarily due to cost advantages associated with flat-rate plans, according to a J.D. Power and Associates report. more
Related Tags: t-mobile, metropcs, driving, seven, USA
Tesco Mobile Tops PrePay Customer Care Rankings
The UK's Tesco Mobile ranks highest in customer satisfaction with pre-pay mobile telephone service for the first time, while Virgin Mobile ranks highest among contract mobile phone customers for a second consecutive year, according to a J.D. Power and Associates report. more
Related Tags: tesco, o2, j.d.-power-and-associates, recycling, 3, seven, tesco-mobile, UK
Virgin Mobile Tops US Customer Satisfaction Ranking - Again
The 2007 Wireless Prepaid Customer Satisfaction Study is based on responses from 2,925 wireless customers who currently subscribe to prepaid service plans. Findings are based on the past two reporting waves, which were conducted in January 2007 and April 2007. more
Related Tags: at&t, text-messaging, boost-mobile, j.d.-power-and-associates
Canadian Networks Make Substantial Customer Satisfaction Improvements
Customer satisfaction with contract and prepaid wireless service providers in Canada has increased substantially during the past year, according to a J.D. Power report. They report that SaskTel Mobility ranks highest in customer satisfaction among contract service providers, while Virgin Mobile ranks highest among prepaid providers. LG is the highest-ranking mobile phone brand. more
Related Tags: mts, telus, sanyo, number-portability, battery, sasktel
Virgin Mobile Tops Prepaid Satisfaction Study
Virgin Mobile has ranked highest in overall customer satisfaction among current USA wireless prepaid customers, according to a J.D. Power survey. The inaugural study measures customers' satisfaction with their current prepaid wireless service across seven key dimensions (in order of importance): call quality (24%); company image (19%); cost of service (17%); account management (15%); initial activation (11%); service plan options (8%); and customer service (6%). more
Related Tags: text-messaging, boost-mobile, alltel, tracfone
O2 Tops UK Customer Care Survey
O2 ranks highest in customer satisfaction with mobile telephone service in both the pre-pay and contract service sectors, according to a J.D. Power and Associates study. Among pre-pay providers, O2 ranks highest with an overall index score of 738 points on a 1,000-point scale. O2 performs well in all six factors that contribute to overall satisfaction in the segment: image, cost, call quality/coverage, offerings/promotions, handset and customer service. more
Related Tags: j.d.-power-and-associates
SaskTel Mobility and Virgin Mobile Rank Highest in Canadian Customer Satisfaction Study
Canada's SaskTel Mobility, a regional operator in Saskatchewan, ranks highest in customer satisfaction with contracted wireless service, while Virgin Mobile, which is new to the Canadian market, ranks highest in pre-paid service, according to the J.D. Power and Associates 2005 Canadian Wireless Customer Satisfaction Study. Samsung ranks highest in satisfying customers with wireless handsets. more
Related Tags: j.d.-power-and-associates, telus, sasktel