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Articles tagged with: J.d. Power and Verizon
The Gap in Call Quality Performance among US Mobile Networks Narrows
As the wireless services industry becomes more competitive, the gap in call quality performance between the highest- and lowest-ranked carriers is smaller compared with previous years, according to the J.D. Power and Associates 2009 Wireless Call Quality Performance Study. more
Related Tags: text-messaging, sprint-nextel, voicemail, verizon-wireless, iden, j.d.-power-and-associates, text-messages, u.s.-cellular, landline, seven, sprint, nextel, text-message, USA
T-Mobile USA Tops Customer Care Survey
On average, wireless carriers that quickly and seamlessly transfer their customers from automated systems to live service representatives during service calls outperform carriers that handle the process less efficiently, according to a J.D. Power report. more
Related Tags: t-mobile, lte, verizon-wireless, alltel, customer-care, seven, billing, USA
Fewer Customers Relying on Assistance from Retail Sales Staff
The percentage of salespeople who ask questions or otherwise aid customers in making informed purchase decisions regarding their wireless service has steadily decreased since 2006, according to the latest J.D. Power and Associates Study. more
Related Tags: verizon-wireless, alltel, j.d.-power-and-associates, retail-stores, USA
T-Mobile and AT&T Fail to Top any Regional Call Quality Reports
Alltel, Sprint Nextel, U.S. Cellular and Verizon Wireless each rank highest in wireless call quality in their respective regions, according to the latest issue of the J.D. Power and Associates 2008 Wireless Call Quality Performance Study. more
Related Tags: sprint-nextel, driving, verizon-wireless, alltel, j.d.-power-and-associates, u.s.-cellular, seven, sprint, nextel, text-message, USA
Customer Service Hold Times for Mobile Phone Customers Reach an All-Time High
America's wireless phone customers who call their provider when experiencing a problem are waiting on hold longer than in the past to speak with a service representative, according to the J.D. Power and Associates 2008 Wireless Customer Care Performance Study. more
Related Tags: t-mobile, verizon-wireless, alltel, customer-care, j.d.-power-and-associates, seven, mp3, USA
Verizon Wireless Tops Business Customer Satisfaction Rankings
Verizon Wireless ranks highest in overall customer satisfaction for wireless data service, for both large enterprise and small/midsize business segments, according to the J.D. Power and Associates 2008 Business Wireless Satisfaction Study more
Related Tags: verizon-wireless, billing, USA
Customer Satisfaction with Phone Retailers Continues to Decline
Overall USA customer satisfaction with the wireless retail sales experience has steadily decreased since 2006, driven in large part by dissatisfaction with product information and promotional incentives, according to a J.D. Power and Associates survey. more
Related Tags: driving, verizon-wireless, alltel, retail-stores, USA
Despite Higher Costs - Customers Report High Levels of Satisfaction with Wireless Plan Upgrades
Wireless customers who subscribe to plans that offer additional services such as in-network calling and unlimited text and picture messaging are typically more satisfied and exhibit greater loyalty than subscribers without unlimited plans, according to a J.D. Power and Associates report. more
Related Tags: text-messaging, verizon-wireless, alltel, customer-care, driving, j.d.-power-and-associates, USA
CDMA Operators Have Fewer Call Quality Problems than GSM Operators - Report
Alltel ranks highest in wireless call quality in two regions and ties with T-Mobile to rank highest in a third, while Verizon Wireless leads in two regions and U.S. Cellular ranks highest in one region, according to the latest J.D. Power and Associates report. more
Related Tags: verizon-wireless, alltel, iden, j.d.-power-and-associates, u.s.-cellular, seven, text-message, USA