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Articles tagged with: J.d. Power and U.s. Cellular
The Gap in Call Quality Performance among US Mobile Networks Narrows
As the wireless services industry becomes more competitive, the gap in call quality performance between the highest- and lowest-ranked carriers is smaller compared with previous years, according to the J.D. Power and Associates 2009 Wireless Call Quality Performance Study. more
Related Tags: text-messaging, sprint-nextel, voicemail, verizon-wireless, verizon, iden, j.d.-power-and-associates, text-messages, landline, seven, sprint, nextel, text-message, USA
T-Mobile and AT&T Fail to Top any Regional Call Quality Reports
Alltel, Sprint Nextel, U.S. Cellular and Verizon Wireless each rank highest in wireless call quality in their respective regions, according to the latest issue of the J.D. Power and Associates 2008 Wireless Call Quality Performance Study. more
Related Tags: sprint-nextel, driving, verizon-wireless, verizon, alltel, j.d.-power-and-associates, seven, sprint, nextel, text-message, USA
CDMA Operators Have Fewer Call Quality Problems than GSM Operators - Report
Alltel ranks highest in wireless call quality in two regions and ties with T-Mobile to rank highest in a third, while Verizon Wireless leads in two regions and U.S. Cellular ranks highest in one region, according to the latest J.D. Power and Associates report. more
Related Tags: verizon-wireless, alltel, verizon, iden, j.d.-power-and-associates, seven, text-message, USA
Call Quality Problems Experienced with Wireless Services Continue to Decline
The number of reported wireless call quality problems has declined for a third consecutive reporting period, reaching the lowest levels in the history of the study, according to the latest report from J.D. Power. The study finds that the number of customer-reported call quality problems is 15 problems per 100 (PP100) calls, down 29 percent from the same interviewing period in 2006 (21 PP100). A lower PP100 score is better, as it means fewer problems experienced with call quality. In particular, considerable improvements have been made with regard to the number of dropped calls, initial disconnects and interference/static. The number of calls with initial disconnects has decreased by 40 percent and the number of dropped calls has decreased by 33 percent compared with the previous reporting period in 2007 (released in March). more
Related Tags: bluetooth, alltel, verizon-wireless, hands-free
T-Mobile Tops Network Quality Survey
As usage continuously increases and the number of new data-centric service offerings grow, call performance and network reliability are becoming more critical to wireless customers demanding consistent quality connections, according to the latest J.D. Power survey. more
Related Tags: alltel, customer-care, cingular
Call Quality Complaints Hit All-Time Low
As the number of reported wireless problems reaches historically low levels, the overall rate of customers experiencing a wireless call quality problem has declined for a third consecutive reporting wave, according to a regular J.D. Power report. Now in its fifth year, the study currently measures wireless call quality semi-annually. more
Related Tags: qwest, text-message
Data Services Driving Up American ARPU
Overall spending for wireless service has increased significantly from 2004 as customers continue to try new non-voice service offerings such as text messaging and games/music file downloads, according to a new J.D. Power and Associates Study. During the past three-year period, the average monthly wireless bill has increased a full US$11 -- from US$55 in 2004 to US$66 in 2006. The increase in monthly spending comes mainly from a rise in overall wireless usage, new reported product/service uptake in data and text messaging, added FCC regulation for 911 calls and WNP (Wireless Number Portability) fees, and new state/local service taxes. more
Related Tags: text-messaging, alltel, customer-care, qwest, j.d.-power-and-associates, fcc, 911
Call Quality Affected as More Subscribers Make Calls Indoors
The percentage of wireless calls being made and received inside buildings, such as at home and work, now exceeds those made outside, impacting the overall rate of customers experiencing a wireless call quality problem, according to a J.D. Power study. The study measures the number of problems experienced with wireless call quality on a semi-annual basis. Call quality is based on seven customer-reported problem areas that impact overall carrier performance. They are: dropped/disconnected calls; static/interference; connection on first try; voice distortion; echoes; timely voice mail notification; and timely text message notification. more
Related Tags: alltel
Customer Satisfaction With Wireless Rising
Overall customer satisfaction with US wireless service providers has increased significantly from 2005 as customers react to new service offerings and aggressive pricing strategies, according to the J.D. Power and Associates 2006 U.S. Wireless Regional Customer Satisfaction Index (CSI) Study. The study measures customer satisfaction based on 42 specific service-related measures grouped into six key factors that impact overall wireless carrier performance. They are (in order of importance): call performance and reliability (26%); customer service (17%); service plan options (17%); brand image (14%); cost of service (14%); and billing (12%). Carriers are ranked across six regions in the United States: Northeast, Mid-Atlantic, Southeast, North Central, Southwest and West. more
Related Tags: j.d.-power-and-associates
Call Quality Problems Declined for a 2nd Consecutive Year
The overall rate of customers experiencing a wireless call quality problem has declined for a second consecutive year, with reported problems per 100 calls (PP100) reaching the lowest level since the inaugural study in 2003, according to a J.D. Power report. The study, now in its fourth year, measures the number of problems experienced with wireless call quality on a semi-annual basis. Call quality is based on seven customer-reported problem areas that impact overall carrier performance. They are: dropped/disconnected calls; static/interference; connection on first try; voice distortion; no echoes; no immediate voice mail notification; and no immediate text message notification. more
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