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Articles tagged with: J.d. Power and Text Messaging
The Gap in Call Quality Performance among US Mobile Networks Narrows
As the wireless services industry becomes more competitive, the gap in call quality performance between the highest- and lowest-ranked carriers is smaller compared with previous years, according to the J.D. Power and Associates 2009 Wireless Call Quality Performance Study. more
Related Tags: sprint-nextel, voicemail, verizon-wireless, verizon, iden, j.d.-power-and-associates, text-messages, u.s.-cellular, landline, seven, sprint, nextel, text-message, USA
Despite Higher Costs - Customers Report High Levels of Satisfaction with Wireless Plan Upgrades
Wireless customers who subscribe to plans that offer additional services such as in-network calling and unlimited text and picture messaging are typically more satisfied and exhibit greater loyalty than subscribers without unlimited plans, according to a J.D. Power and Associates report. more
Related Tags: verizon-wireless, verizon, alltel, customer-care, driving, j.d.-power-and-associates, USA
Virgin Mobile Tops US Customer Satisfaction Ranking - Again
The 2007 Wireless Prepaid Customer Satisfaction Study is based on responses from 2,925 wireless customers who currently subscribe to prepaid service plans. Findings are based on the past two reporting waves, which were conducted in January 2007 and April 2007. more
Related Tags: at&t, boost-mobile, virgin-mobile, j.d.-power-and-associates
Data Services Driving Up American ARPU
Overall spending for wireless service has increased significantly from 2004 as customers continue to try new non-voice service offerings such as text messaging and games/music file downloads, according to a new J.D. Power and Associates Study. During the past three-year period, the average monthly wireless bill has increased a full US$11 -- from US$55 in 2004 to US$66 in 2006. The increase in monthly spending comes mainly from a rise in overall wireless usage, new reported product/service uptake in data and text messaging, added FCC regulation for 911 calls and WNP (Wireless Number Portability) fees, and new state/local service taxes. more
Related Tags: alltel, customer-care, qwest, j.d.-power-and-associates, u.s.-cellular, fcc, 911
Virgin Mobile Tops Prepaid Satisfaction Study
Virgin Mobile has ranked highest in overall customer satisfaction among current USA wireless prepaid customers, according to a J.D. Power survey. The inaugural study measures customers' satisfaction with their current prepaid wireless service across seven key dimensions (in order of importance): call quality (24%); company image (19%); cost of service (17%); account management (15%); initial activation (11%); service plan options (8%); and customer service (6%). more
Related Tags: boost-mobile, virgin-mobile, alltel, tracfone
Handset Design Becoming More Important to Customers - report
As cell phones increasingly offer enhanced features such as Web-based text messaging and e-mail, as well as the ability to take still and video pictures, the operation and physical design of phones has become more important to wireless customers, according to the J.D. Power and Associates 2005 U.S. Wireless Mobile Phone Evaluation Study. more
Related Tags: j.d.-power-and-associates, utstarcom, sanyo