Articles tagged with: J.d. Power and Text Messages

The Gap in Call Quality Performance among US Mobile Networks Narrows

As the wireless services industry becomes more competitive, the gap in call quality performance between the highest- and lowest-ranked carriers is smaller compared with previous years, according to the J.D. Power and Associates 2009 Wireless Call Quality Performance Study.  more

Related Tags: text-messaging, sprint-nextel, voicemail, verizon-wireless, verizon, iden, j.d.-power-and-associates, u.s.-cellular, landline, seven, sprint, nextel, text-message, USA

Feature-Rich Mobile Phones Owners Generate Higher ARPU for Network Operators

The average reported monthly spending for wireless services is US$14 higher among US customers who use a variety of features and services on their cell phone, according to a J.D. Power and Associates study. This difference can have a positive impact on the bottom line for both handset manufacturers and service providers.  more

Related Tags: bluetooth, rcom, samsung, j.d.-power-and-associates, battery, instant-messaging, ringback-tones, text-message, mp3, USA

Virgin Mobile Tops UK Customer Care Report

Virgin ranks highest in customer satisfaction for its mobile telephone service in both the pre-pay and contract service sectors, according to a  J.D. Power report. The study, now in its 10th year, measures the customer satisfaction of pre-pay and contract customers with the UK's leading mobile network providers. Overall satisfaction for pre-pay providers is measured based on performance in six factors: image; offerings and promotions; call quality/coverage; cost; handset; and customer service. Satisfaction in the contract segment includes the additional factor of billing. more

Related Tags: tesco, o2, ringtones