Articles tagged with: J.d. Power and T Mobile

O2 Tops UK Mobile Broadband Service Report

A report on the UK mobile and fixed broadband market by J.D. Power has reported that O2 tops its rankings for both services - although a separate study by P3 Solutions had recently put T-Mobile at the top of the rankings for mobile broadband services, although only for download speeds.  more

Related Tags: vodafone, o2, driving, mobile-broadband, p3-solutions, laptop, UK

T-Mobile USA Tops Customer Care Survey

On average, wireless carriers that quickly and seamlessly transfer their customers from automated systems to live service representatives during service calls outperform carriers that handle the process less efficiently, according to a J.D. Power report.  more

Related Tags: lte, verizon-wireless, verizon, alltel, customer-care, seven, billing, USA

Customer Service Hold Times for Mobile Phone Customers Reach an All-Time High

America's wireless phone customers who call their provider when experiencing a problem are waiting on hold longer than in the past to speak with a service representative, according to the J.D. Power and Associates 2008 Wireless Customer Care Performance Study.  more

Related Tags: verizon-wireless, verizon, alltel, customer-care, j.d.-power-and-associates, seven, mp3, USA

PrePay Subscribers Prefer Flat-Rate Tariff Plans

Overall satisfaction among US prepaid wireless customers who subscribe to flat-rate plans with unlimited minutes is considerably higher than that of customers who subscribe to per-minute price plans, primarily due to cost advantages associated with flat-rate plans, according to a J.D. Power and Associates report.  more

Related Tags: metropcs, virgin-mobile, driving, seven, USA