Articles tagged with: J.d. Power and Sprint Nextel

The Gap in Call Quality Performance among US Mobile Networks Narrows

As the wireless services industry becomes more competitive, the gap in call quality performance between the highest- and lowest-ranked carriers is smaller compared with previous years, according to the J.D. Power and Associates 2009 Wireless Call Quality Performance Study.  more

Related Tags: text-messaging, voicemail, verizon-wireless, verizon, iden, j.d.-power-and-associates, text-messages, u.s.-cellular, landline, seven, sprint, nextel, text-message, USA

T-Mobile and AT&T Fail to Top any Regional Call Quality Reports

Alltel, Sprint Nextel, U.S. Cellular and Verizon Wireless each rank highest in wireless call quality in their respective regions, according to the latest issue of the J.D. Power and Associates 2008 Wireless Call Quality Performance Study.  more

Related Tags: driving, verizon-wireless, verizon, alltel, j.d.-power-and-associates, u.s.-cellular, seven, sprint, nextel, text-message, USA

T-Mobile Ranks Highest in Satisfying Business Customers

Telecommunication service providers that offer a full suite of products such as voice, data, Internet and wireless mobility services stand a better chance of increasing their market share and financial outlook compared to providers that offer only one service, according to a  J.D. Power report. more

Related Tags: alltel, verizon-wireless, text-message, modem

Customers Wait Average of 5 Minutes to be Served in Retail Stores

While the average wait time before customers are greeted after they first enter a USA wireless retail store is approximately five minutes, overall satisfaction declines considerably if the wait time exceeds 30 seconds, according to a  J.D. Power report. more

Related Tags: alltel, circuit-city, retail-stores