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Articles tagged with: J.d. Power and Seven
The Gap in Call Quality Performance among US Mobile Networks Narrows
As the wireless services industry becomes more competitive, the gap in call quality performance between the highest- and lowest-ranked carriers is smaller compared with previous years, according to the J.D. Power and Associates 2009 Wireless Call Quality Performance Study. more
Related Tags: text-messaging, sprint-nextel, voicemail, verizon-wireless, verizon, iden, j.d.-power-and-associates, text-messages, u.s.-cellular, landline, sprint, nextel, text-message, USA
T-Mobile USA Tops Customer Care Survey
On average, wireless carriers that quickly and seamlessly transfer their customers from automated systems to live service representatives during service calls outperform carriers that handle the process less efficiently, according to a J.D. Power report. more
Related Tags: t-mobile, lte, verizon-wireless, verizon, alltel, customer-care, billing, USA
T-Mobile and AT&T Fail to Top any Regional Call Quality Reports
Alltel, Sprint Nextel, U.S. Cellular and Verizon Wireless each rank highest in wireless call quality in their respective regions, according to the latest issue of the J.D. Power and Associates 2008 Wireless Call Quality Performance Study. more
Related Tags: sprint-nextel, driving, verizon-wireless, verizon, alltel, j.d.-power-and-associates, u.s.-cellular, sprint, nextel, text-message, USA
Customer Service Hold Times for Mobile Phone Customers Reach an All-Time High
America's wireless phone customers who call their provider when experiencing a problem are waiting on hold longer than in the past to speak with a service representative, according to the J.D. Power and Associates 2008 Wireless Customer Care Performance Study. more
Related Tags: t-mobile, verizon-wireless, verizon, alltel, customer-care, j.d.-power-and-associates, mp3, USA
PrePay Subscribers Prefer Flat-Rate Tariff Plans
Overall satisfaction among US prepaid wireless customers who subscribe to flat-rate plans with unlimited minutes is considerably higher than that of customers who subscribe to per-minute price plans, primarily due to cost advantages associated with flat-rate plans, according to a J.D. Power and Associates report. more
Related Tags: t-mobile, metropcs, virgin-mobile, driving, USA
Tesco Mobile Tops PrePay Customer Care Rankings
The UK's Tesco Mobile ranks highest in customer satisfaction with pre-pay mobile telephone service for the first time, while Virgin Mobile ranks highest among contract mobile phone customers for a second consecutive year, according to a J.D. Power and Associates report. more
Related Tags: tesco, virgin-mobile, o2, j.d.-power-and-associates, recycling, 3, UK
CDMA Operators Have Fewer Call Quality Problems than GSM Operators - Report
Alltel ranks highest in wireless call quality in two regions and ties with T-Mobile to rank highest in a third, while Verizon Wireless leads in two regions and U.S. Cellular ranks highest in one region, according to the latest J.D. Power and Associates report. more
Related Tags: verizon-wireless, alltel, verizon, iden, j.d.-power-and-associates, u.s.-cellular, text-message, USA