Articles tagged with: J.d. Power and Personal

LG Tops Traditional Phone User Satisfaction Ranking

Apple ranks highest in customer satisfaction with smartphone manufacturers, while LG ranks highest among traditional mobile phone users, according to a couple of J.D. Power and Associates reports. The studies measure customer satisfaction with traditional wireless handsets and smartphones across several key factors. In order of importance, key factors in examining traditional wireless handsets are operation (30%); physical design (30%); features (20%); and battery function (20%). Among residential smartphone owners, key factors are ease of operation (30%); operating system (22%); features (21%); physical design (18%); and battery function (9%).  more

Related Tags: j.d.-power-and-associates, iphone, lg, apple, gps, smartphones, sony, landline, battery, operating-system

Apple Ranks Highest in Business Wireless Smartphone Customer Satisfaction

iPhone manufacturer Apple ranks highest in overall customer satisfaction among business wireless smartphone users, according to a J.D. Power and Associates report. The study, now in its second year, measures business customer satisfaction with wireless smartphones -- defined as mobile phones offering advanced capabilities and personal computer-like functionality -- such as a BlackBerry or Treo.  more

Related Tags: wi-fi, microsoft, iphone, smartphone, samsung, motorola, apple, apple, bluetooth, smartphones, gps, blackberry, hands-free, battery, apple-iphone, operating-system, USA