Articles tagged with: J.d. Power and Palm

Rising Popularity of Smartphones Drives Higher Mobile Phone Satisfaction

As smartphones and feature-rich mobile phones continue to grow in popularity, customer satisfaction with wireless phones has increased, despite higher costs for handsets and service, according to a J.D. Power report.  more

Related Tags: sony-ericsson, iphone, smartphone, samsung, apple, apple, smartphones, gps, ericsson, lg, rim, battery

BlackBerrys Top Business Smartphone Customer Satisfaction Study

BlackBerry devices, which are manufactured by Research in Motion (RIM), rank highest in overall customer satisfaction among business wireless smartphone users, according to a J.D. Power and Associates Study. The inaugural study measures business customer satisfaction with their wireless smartphone. Overall satisfaction is examined across six key factors. In order of importance, they are: ease of operation (22%); operating system (21%); physical design (20%); audio (14%); battery aspects (13%); and utility features (10%).  more

Related Tags: windows-mobile, microsoft, bluetooth, gps, j.d.-power-and-associates, rim, research-in-motion, battery, symbian, operating-system