Articles tagged with: J.d. Power and O2

O2 Tops UK Contract Customer Satisfaction Survey

A J.D. Power survey of UK mobile phone users has found that O2 ranks highest with pre-pay mobile phone service, while Virgin Mobile ranks highest among pay-monthly mobile phone customers.  more

Related Tags: virgin-mobile, UK

O2 Tops UK Mobile Broadband Service Report

A report on the UK mobile and fixed broadband market by J.D. Power has reported that O2 tops its rankings for both services - although a separate study by P3 Solutions had recently put T-Mobile at the top of the rankings for mobile broadband services, although only for download speeds.  more

Related Tags: t-mobile, vodafone, driving, mobile-broadband, p3-solutions, laptop, UK

Tesco Mobile Tops PrePay Customer Care Rankings

The UK's Tesco Mobile ranks highest in customer satisfaction with pre-pay mobile telephone service for the first time, while Virgin Mobile ranks highest among contract mobile phone customers for a second consecutive year, according to a J.D. Power and Associates report.  more

Related Tags: tesco, virgin-mobile, j.d.-power-and-associates, recycling, 3, seven, UK

Virgin Mobile Tops UK Customer Care Report

Virgin ranks highest in customer satisfaction for its mobile telephone service in both the pre-pay and contract service sectors, according to a  J.D. Power report. The study, now in its 10th year, measures the customer satisfaction of pre-pay and contract customers with the UK's leading mobile network providers. Overall satisfaction for pre-pay providers is measured based on performance in six factors: image; offerings and promotions; call quality/coverage; cost; handset; and customer service. Satisfaction in the contract segment includes the additional factor of billing. more

Related Tags: tesco, text-messages, ringtones