Articles tagged with: J.d. Power and Microsoft

Apple Ranks Highest in Business Wireless Smartphone Customer Satisfaction

iPhone manufacturer Apple ranks highest in overall customer satisfaction among business wireless smartphone users, according to a J.D. Power and Associates report. The study, now in its second year, measures business customer satisfaction with wireless smartphones -- defined as mobile phones offering advanced capabilities and personal computer-like functionality -- such as a BlackBerry or Treo.  more

Related Tags: wi-fi, iphone, smartphone, samsung, motorola, apple, apple, bluetooth, smartphones, gps, blackberry, hands-free, personal, battery, apple-iphone, operating-system, USA

BlackBerrys Top Business Smartphone Customer Satisfaction Study

BlackBerry devices, which are manufactured by Research in Motion (RIM), rank highest in overall customer satisfaction among business wireless smartphone users, according to a J.D. Power and Associates Study. The inaugural study measures business customer satisfaction with their wireless smartphone. Overall satisfaction is examined across six key factors. In order of importance, they are: ease of operation (22%); operating system (21%); physical design (20%); audio (14%); battery aspects (13%); and utility features (10%).  more

Related Tags: windows-mobile, bluetooth, gps, palm, j.d.-power-and-associates, rim, research-in-motion, battery, symbian, operating-system