Articles tagged with: J.d. Power and Hands Free

Apple Ranks Highest in Business Wireless Smartphone Customer Satisfaction

iPhone manufacturer Apple ranks highest in overall customer satisfaction among business wireless smartphone users, according to a J.D. Power and Associates report. The study, now in its second year, measures business customer satisfaction with wireless smartphones -- defined as mobile phones offering advanced capabilities and personal computer-like functionality -- such as a BlackBerry or Treo.  more

Related Tags: wi-fi, microsoft, iphone, smartphone, samsung, motorola, apple, apple, bluetooth, smartphones, gps, blackberry, personal, battery, apple-iphone, operating-system, USA

Call Quality Problems Experienced with Wireless Services Continue to Decline

The number of reported wireless call quality problems has declined for a third consecutive reporting period, reaching the lowest levels in the history of the study, according to the latest report from J.D. Power. The study finds that the number of customer-reported call quality problems is 15 problems per 100 (PP100) calls, down 29 percent from the same interviewing period in 2006 (21 PP100). A lower PP100 score is better, as it means fewer problems experienced with call quality. In particular, considerable improvements have been made with regard to the number of dropped calls, initial disconnects and interference/static. The number of calls with initial disconnects has decreased by 40 percent and the number of dropped calls has decreased by 33 percent compared with the previous reporting period in 2007 (released in March). more

Related Tags: bluetooth, alltel, verizon-wireless, u.s.-cellular

New survey says in car cell phones are distracting

A survey by J.D. Power and Associates of American car drivers has found that 64% of drivers consider dialing a number on a cell phone to be most distracting item, out of a list of nine alternative distractions. The survey did not differentiate between keypad dialing and voice activated dialing methods. 30% also said that talking on a cell phone was "very distracting" - even when using a hands-free unit. The survey involved over 13,000 people who had purchased or leased a new car or light truck." more

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