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Articles tagged with: J.d. Power and Driving
O2 Tops UK Mobile Broadband Service Report
A report on the UK mobile and fixed broadband market by J.D. Power has reported that O2 tops its rankings for both services - although a separate study by P3 Solutions had recently put T-Mobile at the top of the rankings for mobile broadband services, although only for download speeds. more
Related Tags: t-mobile, vodafone, o2, mobile-broadband, p3-solutions, laptop, UK
T-Mobile and AT&T Fail to Top any Regional Call Quality Reports
Alltel, Sprint Nextel, U.S. Cellular and Verizon Wireless each rank highest in wireless call quality in their respective regions, according to the latest issue of the J.D. Power and Associates 2008 Wireless Call Quality Performance Study. more
Related Tags: sprint-nextel, verizon-wireless, verizon, alltel, j.d.-power-and-associates, u.s.-cellular, seven, sprint, nextel, text-message, USA
PrePay Subscribers Prefer Flat-Rate Tariff Plans
Overall satisfaction among US prepaid wireless customers who subscribe to flat-rate plans with unlimited minutes is considerably higher than that of customers who subscribe to per-minute price plans, primarily due to cost advantages associated with flat-rate plans, according to a J.D. Power and Associates report. more
Related Tags: t-mobile, metropcs, virgin-mobile, seven, USA
Customer Satisfaction with Phone Retailers Continues to Decline
Overall USA customer satisfaction with the wireless retail sales experience has steadily decreased since 2006, driven in large part by dissatisfaction with product information and promotional incentives, according to a J.D. Power and Associates survey. more
Related Tags: verizon-wireless, verizon, alltel, retail-stores, USA
Despite Higher Costs - Customers Report High Levels of Satisfaction with Wireless Plan Upgrades
Wireless customers who subscribe to plans that offer additional services such as in-network calling and unlimited text and picture messaging are typically more satisfied and exhibit greater loyalty than subscribers without unlimited plans, according to a J.D. Power and Associates report. more
Related Tags: text-messaging, verizon-wireless, verizon, alltel, customer-care, j.d.-power-and-associates, USA