Articles tagged with: J.d. Power and Bluetooth

Apple Ranks Highest in Business Wireless Smartphone Customer Satisfaction

iPhone manufacturer Apple ranks highest in overall customer satisfaction among business wireless smartphone users, according to a J.D. Power and Associates report. The study, now in its second year, measures business customer satisfaction with wireless smartphones -- defined as mobile phones offering advanced capabilities and personal computer-like functionality -- such as a BlackBerry or Treo.  more

Related Tags: wi-fi, microsoft, iphone, smartphone, samsung, motorola, apple, apple, smartphones, gps, blackberry, hands-free, personal, battery, apple-iphone, operating-system, USA

Feature-Rich Mobile Phones Owners Generate Higher ARPU for Network Operators

The average reported monthly spending for wireless services is US$14 higher among US customers who use a variety of features and services on their cell phone, according to a J.D. Power and Associates study. This difference can have a positive impact on the bottom line for both handset manufacturers and service providers.  more

Related Tags: rcom, samsung, j.d.-power-and-associates, text-messages, battery, instant-messaging, ringback-tones, text-message, mp3, USA

BlackBerrys Top Business Smartphone Customer Satisfaction Study

BlackBerry devices, which are manufactured by Research in Motion (RIM), rank highest in overall customer satisfaction among business wireless smartphone users, according to a J.D. Power and Associates Study. The inaugural study measures business customer satisfaction with their wireless smartphone. Overall satisfaction is examined across six key factors. In order of importance, they are: ease of operation (22%); operating system (21%); physical design (20%); audio (14%); battery aspects (13%); and utility features (10%).  more

Related Tags: windows-mobile, microsoft, gps, palm, j.d.-power-and-associates, rim, research-in-motion, battery, symbian, operating-system

Call Quality Problems Experienced with Wireless Services Continue to Decline

The number of reported wireless call quality problems has declined for a third consecutive reporting period, reaching the lowest levels in the history of the study, according to the latest report from J.D. Power. The study finds that the number of customer-reported call quality problems is 15 problems per 100 (PP100) calls, down 29 percent from the same interviewing period in 2006 (21 PP100). A lower PP100 score is better, as it means fewer problems experienced with call quality. In particular, considerable improvements have been made with regard to the number of dropped calls, initial disconnects and interference/static. The number of calls with initial disconnects has decreased by 40 percent and the number of dropped calls has decreased by 33 percent compared with the previous reporting period in 2007 (released in March). more

Related Tags: alltel, verizon-wireless, hands-free, u.s.-cellular