Articles tagged with: J.d. Power and Billing

T-Mobile USA Tops Customer Care Survey

On average, wireless carriers that quickly and seamlessly transfer their customers from automated systems to live service representatives during service calls outperform carriers that handle the process less efficiently, according to a J.D. Power report.  more

Related Tags: t-mobile, lte, verizon-wireless, verizon, alltel, customer-care, seven, USA

Verizon Wireless Tops Business Customer Satisfaction Rankings

Verizon Wireless ranks highest in overall customer satisfaction for wireless data service, for both large enterprise and small/midsize business segments, according to the J.D. Power and Associates 2008 Business Wireless Satisfaction Study  more

Related Tags: verizon-wireless, verizon, USA