|
|
Articles tagged with: J.d. Power and Battery
LG Tops Traditional Phone User Satisfaction Ranking
Apple ranks highest in customer satisfaction with smartphone manufacturers, while LG ranks highest among traditional mobile phone users, according to a couple of J.D. Power and Associates reports. The studies measure customer satisfaction with traditional wireless handsets and smartphones across several key factors. In order of importance, key factors in examining traditional wireless handsets are operation (30%); physical design (30%); features (20%); and battery function (20%). Among residential smartphone owners, key factors are ease of operation (30%); operating system (22%); features (21%); physical design (18%); and battery function (9%). more
Related Tags: j.d.-power-and-associates, iphone, lg, apple, gps, smartphones, personal, sony, landline, operating-system
Rising Popularity of Smartphones Drives Higher Mobile Phone Satisfaction
As smartphones and feature-rich mobile phones continue to grow in popularity, customer satisfaction with wireless phones has increased, despite higher costs for handsets and service, according to a J.D. Power report. more
Related Tags: sony-ericsson, iphone, smartphone, samsung, apple, apple, smartphones, gps, ericsson, lg, palm, rim
Apple Ranks Highest in Business Wireless Smartphone Customer Satisfaction
iPhone manufacturer Apple ranks highest in overall customer satisfaction among business wireless smartphone users, according to a J.D. Power and Associates report. The study, now in its second year, measures business customer satisfaction with wireless smartphones -- defined as mobile phones offering advanced capabilities and personal computer-like functionality -- such as a BlackBerry or Treo. more
Related Tags: wi-fi, microsoft, iphone, smartphone, samsung, motorola, apple, apple, bluetooth, smartphones, gps, blackberry, hands-free, personal, apple-iphone, operating-system, USA
Feature-Rich Mobile Phones Owners Generate Higher ARPU for Network Operators
The average reported monthly spending for wireless services is US$14 higher among US customers who use a variety of features and services on their cell phone, according to a J.D. Power and Associates study. This difference can have a positive impact on the bottom line for both handset manufacturers and service providers. more
Related Tags: bluetooth, rcom, samsung, j.d.-power-and-associates, text-messages, instant-messaging, ringback-tones, text-message, mp3, USA
BlackBerrys Top Business Smartphone Customer Satisfaction Study
BlackBerry devices, which are manufactured by Research in Motion (RIM), rank highest in overall customer satisfaction among business wireless smartphone users, according to a J.D. Power and Associates Study. The inaugural study measures business customer satisfaction with their wireless smartphone. Overall satisfaction is examined across six key factors. In order of importance, they are: ease of operation (22%); operating system (21%); physical design (20%); audio (14%); battery aspects (13%); and utility features (10%). more
Related Tags: windows-mobile, microsoft, bluetooth, gps, palm, j.d.-power-and-associates, rim, research-in-motion, symbian, operating-system
Longer Contracts are Slowing the Handset Upgrade Path
The average reported length of time a customer owns their cellphone has increased by 5 percent since the autumn of 2006, according to J.D. Power. The study finds that customers are keeping their mobile handsets for an average of 17.5 months -- an increase from 16.6 months since the last reporting period (November 2006). This marks the first increase in the reported ownership cycle since 2002, when the average was 18.4 months. The increase in ownership tenure is roughly equal across major handset brands. more
Related Tags: sanyo, free-mobile, termination-fees
Canadian Networks Make Substantial Customer Satisfaction Improvements
Customer satisfaction with contract and prepaid wireless service providers in Canada has increased substantially during the past year, according to a J.D. Power report. They report that SaskTel Mobility ranks highest in customer satisfaction among contract service providers, while Virgin Mobile ranks highest among prepaid providers. LG is the highest-ranking mobile phone brand. more
Related Tags: virgin-mobile, mts, telus, sanyo, number-portability, sasktel
Handset Prices at Their Highest in Over a Decade
Sony Ericsson ranks highest in satisfying customers who have owned their current mobile phone for less than two years, according to a J.D. Power and Associates report. The study measures customers' satisfaction with their wireless handsets based on five key performance factors. In order of importance, these are: physical design (24%); operation (22%); features (20%); handset durability (19%); and battery function (15%). more
Related Tags: j.d.-power-and-associates, sanyo
US Consumers Increasingly Happy with Cellphones
Overall satisfaction among wireless mobile phone owners has increased 4% when compared to 2005, marking the second time customer satisfaction has increased significantly in the past three times the study has been conducted, according to a J.D. Power and Associates report. The study measures satisfaction of customers who have owned their mobile phones for less than two years. Overall satisfaction with wireless handsets is measured based on performance in five key factors. more
Related Tags: j.d.-power-and-associates, sanyo