Articles tagged with: J.d. Power and Associates and Virgin Mobile

Tesco Mobile Tops PrePay Customer Care Rankings

The UK's Tesco Mobile ranks highest in customer satisfaction with pre-pay mobile telephone service for the first time, while Virgin Mobile ranks highest among contract mobile phone customers for a second consecutive year, according to a J.D. Power and Associates report.  more

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Virgin Mobile Tops US Customer Satisfaction Ranking - Again

The 2007 Wireless Prepaid Customer Satisfaction Study is based on responses from 2,925 wireless customers who currently subscribe to prepaid service plans. Findings are based on the past two reporting waves, which were conducted in January 2007 and April 2007. more

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O2 Tops UK Customer Care Survey

O2 ranks highest in customer satisfaction with mobile telephone service in both the pre-pay and contract service sectors, according to a J.D. Power and Associates study. Among pre-pay providers, O2 ranks highest with an overall index score of 738 points on a 1,000-point scale. O2 performs well in all six factors that contribute to overall satisfaction in the segment: image, cost, call quality/coverage, offerings/promotions, handset and customer service. more

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SaskTel Mobility and Virgin Mobile Rank Highest in Canadian Customer Satisfaction Study

Canada's SaskTel Mobility, a regional operator in Saskatchewan, ranks highest in customer satisfaction with contracted wireless service, while Virgin Mobile, which is new to the Canadian market, ranks highest in pre-paid service, according to the J.D. Power and Associates 2005 Canadian Wireless Customer Satisfaction Study. Samsung ranks highest in satisfying customers with wireless handsets. more

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