Articles tagged with: J.d. Power and Associates and T Mobile

Customer Service Hold Times for Mobile Phone Customers Reach an All-Time High

America's wireless phone customers who call their provider when experiencing a problem are waiting on hold longer than in the past to speak with a service representative, according to the J.D. Power and Associates 2008 Wireless Customer Care Performance Study.  more

Related Tags: verizon-wireless, verizon, alltel, customer-care, seven, j.d.-power, mp3, USA