Articles tagged with: J.d. Power and Associates and Mp3

Customer Service Hold Times for Mobile Phone Customers Reach an All-Time High

America's wireless phone customers who call their provider when experiencing a problem are waiting on hold longer than in the past to speak with a service representative, according to the J.D. Power and Associates 2008 Wireless Customer Care Performance Study.  more

Related Tags: t-mobile, verizon-wireless, verizon, alltel, customer-care, seven, j.d.-power, USA

Feature-Rich Mobile Phones Owners Generate Higher ARPU for Network Operators

The average reported monthly spending for wireless services is US$14 higher among US customers who use a variety of features and services on their cell phone, according to a J.D. Power and Associates study. This difference can have a positive impact on the bottom line for both handset manufacturers and service providers.  more

Related Tags: bluetooth, rcom, samsung, text-messages, battery, instant-messaging, ringback-tones, j.d.-power, text-message, USA