Articles tagged with: J.d. Power and Associates and Landline

LG Tops Traditional Phone User Satisfaction Ranking

Apple ranks highest in customer satisfaction with smartphone manufacturers, while LG ranks highest among traditional mobile phone users, according to a couple of J.D. Power and Associates reports. The studies measure customer satisfaction with traditional wireless handsets and smartphones across several key factors. In order of importance, key factors in examining traditional wireless handsets are operation (30%); physical design (30%); features (20%); and battery function (20%). Among residential smartphone owners, key factors are ease of operation (30%); operating system (22%); features (21%); physical design (18%); and battery function (9%).  more

Related Tags: iphone, lg, apple, gps, smartphones, personal, sony, battery, j.d.-power, operating-system

The Gap in Call Quality Performance among US Mobile Networks Narrows

As the wireless services industry becomes more competitive, the gap in call quality performance between the highest- and lowest-ranked carriers is smaller compared with previous years, according to the J.D. Power and Associates 2009 Wireless Call Quality Performance Study.  more

Related Tags: text-messaging, sprint-nextel, voicemail, verizon-wireless, verizon, iden, text-messages, u.s.-cellular, seven, sprint, j.d.-power, nextel, text-message, USA