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Articles tagged with: J.d. Power and Associates and J.d. Power
LG Tops Traditional Phone User Satisfaction Ranking
Apple ranks highest in customer satisfaction with smartphone manufacturers, while LG ranks highest among traditional mobile phone users, according to a couple of J.D. Power and Associates reports. The studies measure customer satisfaction with traditional wireless handsets and smartphones across several key factors. In order of importance, key factors in examining traditional wireless handsets are operation (30%); physical design (30%); features (20%); and battery function (20%). Among residential smartphone owners, key factors are ease of operation (30%); operating system (22%); features (21%); physical design (18%); and battery function (9%). more
Related Tags: iphone, lg, apple, gps, smartphones, personal, sony, landline, battery, operating-system
The Gap in Call Quality Performance among US Mobile Networks Narrows
As the wireless services industry becomes more competitive, the gap in call quality performance between the highest- and lowest-ranked carriers is smaller compared with previous years, according to the J.D. Power and Associates 2009 Wireless Call Quality Performance Study. more
Related Tags: text-messaging, sprint-nextel, voicemail, verizon-wireless, verizon, iden, text-messages, u.s.-cellular, landline, seven, sprint, nextel, text-message, USA
Fewer Customers Relying on Assistance from Retail Sales Staff
The percentage of salespeople who ask questions or otherwise aid customers in making informed purchase decisions regarding their wireless service has steadily decreased since 2006, according to the latest J.D. Power and Associates Study. more
Related Tags: verizon-wireless, verizon, alltel, retail-stores, USA
T-Mobile and AT&T Fail to Top any Regional Call Quality Reports
Alltel, Sprint Nextel, U.S. Cellular and Verizon Wireless each rank highest in wireless call quality in their respective regions, according to the latest issue of the J.D. Power and Associates 2008 Wireless Call Quality Performance Study. more
Related Tags: sprint-nextel, driving, verizon-wireless, verizon, alltel, u.s.-cellular, seven, sprint, nextel, text-message, USA
Customer Service Hold Times for Mobile Phone Customers Reach an All-Time High
America's wireless phone customers who call their provider when experiencing a problem are waiting on hold longer than in the past to speak with a service representative, according to the J.D. Power and Associates 2008 Wireless Customer Care Performance Study. more
Related Tags: t-mobile, verizon-wireless, verizon, alltel, customer-care, seven, mp3, USA
Tesco Mobile Tops PrePay Customer Care Rankings
The UK's Tesco Mobile ranks highest in customer satisfaction with pre-pay mobile telephone service for the first time, while Virgin Mobile ranks highest among contract mobile phone customers for a second consecutive year, according to a J.D. Power and Associates report. more
Related Tags: tesco, virgin-mobile, o2, recycling, 3, seven, tesco-mobile, UK
Despite Higher Costs - Customers Report High Levels of Satisfaction with Wireless Plan Upgrades
Wireless customers who subscribe to plans that offer additional services such as in-network calling and unlimited text and picture messaging are typically more satisfied and exhibit greater loyalty than subscribers without unlimited plans, according to a J.D. Power and Associates report. more
Related Tags: text-messaging, verizon-wireless, verizon, alltel, customer-care, driving, USA
CDMA Operators Have Fewer Call Quality Problems than GSM Operators - Report
Alltel ranks highest in wireless call quality in two regions and ties with T-Mobile to rank highest in a third, while Verizon Wireless leads in two regions and U.S. Cellular ranks highest in one region, according to the latest J.D. Power and Associates report. more
Related Tags: verizon-wireless, alltel, verizon, iden, u.s.-cellular, seven, text-message, USA
Feature-Rich Mobile Phones Owners Generate Higher ARPU for Network Operators
The average reported monthly spending for wireless services is US$14 higher among US customers who use a variety of features and services on their cell phone, according to a J.D. Power and Associates study. This difference can have a positive impact on the bottom line for both handset manufacturers and service providers. more
Related Tags: bluetooth, rcom, samsung, text-messages, battery, instant-messaging, ringback-tones, text-message, mp3, USA
BlackBerrys Top Business Smartphone Customer Satisfaction Study
BlackBerry devices, which are manufactured by Research in Motion (RIM), rank highest in overall customer satisfaction among business wireless smartphone users, according to a J.D. Power and Associates Study. The inaugural study measures business customer satisfaction with their wireless smartphone. Overall satisfaction is examined across six key factors. In order of importance, they are: ease of operation (22%); operating system (21%); physical design (20%); audio (14%); battery aspects (13%); and utility features (10%). more
Related Tags: windows-mobile, microsoft, bluetooth, gps, palm, rim, research-in-motion, battery, symbian, operating-system
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