Articles tagged with: J.d. Power and Associates and Bluetooth

Feature-Rich Mobile Phones Owners Generate Higher ARPU for Network Operators

The average reported monthly spending for wireless services is US$14 higher among US customers who use a variety of features and services on their cell phone, according to a J.D. Power and Associates study. This difference can have a positive impact on the bottom line for both handset manufacturers and service providers.  more

Related Tags: rcom, samsung, text-messages, battery, instant-messaging, ringback-tones, j.d.-power, text-message, mp3, USA

BlackBerrys Top Business Smartphone Customer Satisfaction Study

BlackBerry devices, which are manufactured by Research in Motion (RIM), rank highest in overall customer satisfaction among business wireless smartphone users, according to a J.D. Power and Associates Study. The inaugural study measures business customer satisfaction with their wireless smartphone. Overall satisfaction is examined across six key factors. In order of importance, they are: ease of operation (22%); operating system (21%); physical design (20%); audio (14%); battery aspects (13%); and utility features (10%).  more

Related Tags: windows-mobile, microsoft, gps, palm, rim, research-in-motion, battery, symbian, j.d.-power, operating-system