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Articles tagged with: J.d. Power and Associates
Dropped calls declining in the USA
Despite an increase in wireless calling volume, the average number of initial connection problems in the USA has dropped 50% compared to 2004, according to the J.D. Power and Associates 2005 Wireless Call Quality Performance Study. more
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TELECOM REPORT: Fast-growing Inphonic Comes Back
WASHINGTON (Dow Jones) -- Online vendor Inphonic Inc. sits at the crossroads of two important consumer trends: millions of Americans buy or switch wireless phone service each year and are turning to the Internet to find a new plan. more
Related Tags: thomson, pops, amazon, radioshack, customer-care, hawaii, j.d.-power
T-Mobile tops customer care study
Customer service issues that are handled by a service representative, either over the phone or at a retail store, generate significantly higher customer care ratings than non-human, computer-generated interaction, according to the J.D. Power and Associates 2005 Wireless Customer Care Performance Study. more
Related Tags: alltel, customer-care, switches, j.d.-power
T-Mobile tops business users survey
In the inaugural J.D. Power and Associates 2005 Business Wireless Satisfaction Study, T-Mobile USA ranks highest in overall customer satisfaction among wireless voice and data service business customers. more
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Customers willing to pay extra for better voice call quality
Cellular phone customers agree that their wireless service is not as good as it should be, but are willing to pay more for better service, according to a survey from the recent 3GSM conference in Cannes, France. more
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Customer loyalty becoming a critical issue - report
As wireless penetration continues to slow and legislation soon goes into effect allowing consumers to keep their phone numbers after switching providers, customer retention has become a top priority among wireless carriers, according to the latest J.D. Power and Associates study. more
Related Tags: at&t-wireless, j.d.-power
Unhappy customer more likely to switch carriers - report
The percentage of wireless users who say they will switch service providers nearly quadruples among those who rate their carrier below average in customer care, according to the J.D. Power and Associates 2003 Wireless Customer Care Performance Study. The inaugural study provides a detailed report card of wireless customer care performance, based on customer experiences with both the service representative and automated response system (ARS). more
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Verizon Wireless tops a quality survey
The US network, Verizon Wireless ranks highest in network quality performance among the top seven largest wireless providers, according to the J.D. Power and Associates 2003 Wireless Network Quality Assessment Study released today. more
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AT&T Wireless earns top marks in Chicago
AT&T Wireless earned a 93% satisfaction rating in overall quality, the highest among Chicago's seven wireless carriers in a survey conducted by Chicago Consumers' Checkbook. The new consumer magazine, which launched on January 16, polled more than 2,000 wireless users in the Chicagoland area. AT&T also beat out the competition in four other survey categories: being able to get connections in local area, being able to get connection when traveling, quality of sound and how clearly charges are explained in advance. more
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Cell phone upgrades becoming rarer
Despite the continuing decline in the average price of a wireless mobile phone, America's wireless subscribers are waiting longer to replace their current mobile phones, according to the J.D. Power and Associates 2002 U.S. Wireless Mobile Phone Evaluation Study. more
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